What is Threat Exposure Management (TEM)?
G5 Tech
15 January 2025
We’ve answered some of the most common queries below, but if there’s anything we haven’t covered – or you’d like to chat about a topic in more detail – feel free to contact us and book a call with our team.
G5 Technologies has grown and developed since we first launched, and we now have 10 exceptional employees. As a small business, we have a deep understanding of the needs of our local SMEs.
We launched back in 2004, so we’ve now been offering high-quality IT solutions across Aberdeenshire for over 20 years! That’s two decades of experience in digital transformation.
As a Microsoft Silver & Cisco Select Partner, we’re proud to be trusted by the most recognisable names in tech. We’re also ISO9001 and ISO27001 accredited, and Cyber Essential Plus certified.
Absolutely! Customer satisfaction is important to us, and we love it when our partners share their success stories. You can see some of these stories on our testimonials page, and in our case studies.
Our most popular solution is our managed IT service, allowing our clients to offload their IT tasks to our experts. However, we also offer a range of additional solutions designed to meet your needs.
Ultimately, we value our clients, and everything we do is designed to help our local businesses succeed. We aim to operate efficiently, honestly, and transparently, delivering value for money and real results.
At G5 Technologies, we specialise in solving business problems through amazing tech. If you’re looking for support for your home network, we recommend searching for a domestic IT partner.
Our services cost from as little as £15 per user per month, making us a very affordable partner. Use our pricing calculator to learn more about our packages, and find solutions that suit your budget.
This would depend on the size of your organisation, and your business IT infrastructure. We’ll always discuss costs openly with you in advance, so you can be sure there’ll be no unexpected surprises.
We believe in giving our customers incredible value for money. While our packages may not be the cheapest, we’re committed to ensuring that we deliver the best possible results for fair prices.
Never. Our IT support packages clearly detail everything that’s included for a fixed monthly fee. If you’re interested in additional solutions priced separately, we can provide transparent quotes.
By consolidating software and lowering call costs, we can minimise outgoings in many areas. Plus, by offloading your IT tasks to us, you’ll have more opportunities to focus on cost-cutting initiatives.
That depends on the project itself, as each business we work with has their own unique needs. We’ll always discuss proposed timelines with you, so you know what to expect, and when to expect it.
It’s important that we really get to know your business, and that you’re completely satisfied with the services we’ve provided. As such, we typically allocate about 30 days for onboarding & offboarding.
When a critical issue pops up, you naturally want it resolved fast. In most cases, we’re able to respond to urgent issues within 30 minutes, 24 hours a day.
We’re able to deliver most of our support remotely, resolving issues quickly, with minimal disruption. However, we can schedule on-site visits with at least 24 hours notice, or in emergency situations.
We certainly can, if this is something you’re interested in. Simply let us know that you’d like reports for our service, and we’ll ensure we provide daily, weekly, or monthly reports, as agreed with you.
It’s easy! Our helpdesk email address – helpdesk@g5tech.com – goes directly through to our support experts. Alternatively, if you’d rather speak to our team by phone, you can call 01224 443896.
We’re always happy to assist. We recommend scheduling quarterly technology business review meetings with our team so we can keep track of your business goals and offer the best advice.
Ideally, yes. It means your entire IT environment is being managed by one dedicated team, with one single, straightforward invoice. Feel free to discuss this with us to see if it’s the right choice for you.
As a small business ourselves, we fully understand the challenges that SMEs are facing today.
Rather than brushing these challenges under the carpet, we want to help organisations acknowledge them, and address them head-on. To help do that, we offer a wide range of transformative solutions designed to deliver real results. So if you’re ready to tackle your IT challenges, and build a more secure, sustainable digital environment, we’re ready to help. Get in touch with us to find out about how we can help.
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G5 Technologies
5 Abercrombie Court Arnhall Business Park, Prospect Road Westhill, Aberdeenshire, AB32 6FE
Registered No: SC 270539. VAT number: 847 9379 61.
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