Customer Feedback – 2018


We contact our customers for feedback quarterly. It gives them a chance to let us know if if there is anything we could do better or whether there is anything they want us to focus on.

We ask them to score us as either Excellent, Good, Average or Poor. We aim to get at least 85% Excellent and our staff work hard to ensure that this happens.

You can find some more detailed feedback below.
 
 

 
 


What our customers say about us:

 
When IT is not your thing you need to rely heavily on your IT partner which is what I’ve done over the last 14 years with G5. The G5 team have gone above and beyond to hold my hand through a very stressful time recently following a hack of my Microsoft 365 email, thanks guys for looking after me.
Beverly Robertson
Precision Oiltools
 

G5 Technologies and in particular, Richard, have provided us with excellent support and service for the last 10 years. All IT issues are resolved quickly and efficiently. Thanks to everyone at G5 for making our life easier!

Elsa Pratt
Northern Offshore
 

As a family run, service orientated business it was important to us that any supplier to our students (tenants) were working to the same level that we hold ourselves. G5 have shown the utmost professionalism from initial contact to ongoing service provision. There is a level of care and attention that is so often lacking in larger organisations. The installation service was straightforward and in retrofit applications showed consideration for causing minimal damage and disruption to the existing building fabric. The ongoing service provided is attentive and responsive ensuring that the end users have reliable and consistent service. I have thoroughly enjoyed working with the team at G5 and they will continue to be our partner for internet/Wi-Fi across all our properties. I would highly recommend working with them, and look forward to doing so with further new projects in the future.

Mads Gisselbaek
Ardmuir Student Accommodation
 

We decided during 2012 that all our hotels should have the broadband Wi-Fi services renewed and replaced; and for this, in Aberdeen we chose G5 Technologies. It is refreshing to find a company which “does what it says on the tin” ie survey, quote, installation, all done professionally, and within a reasonable timescale. Since installation, we have had seamless, fast, uninterrupted service and any feedback from guests is all positive; all our bedrooms and public areas have Wi-Fi. It is such a relief to have that area of our service provision to guests fully covered. We will use their services again as and when required, and recommend them to any of our hotel colleagues out there looking for hotel Wi-Fi services.

Robert Smith
The Craighaar Hotel
 

Steve and his team at G5 have been providing IT services and public Wi-Fi to the hotel since 2005. The scope of services has included everything from the simple supply of new laptops to the full replacement of our Property Management System and server including re-installation of all software.

The guest Wi-Fi system has worked seamlessly since 2005 and in 2013 a full upgrade of this system took place to coincide with our decision to start offering the service free of charge to our customers. G5 replaced all the older equipment with new high-end Meraki access points together with a super-fast fibre-optic internet connection. This has directly resulted in a 24% increase in guest satisfaction for connectivity and internet services. The Meraki system also has the added benefit of complete cloud access allowing remote support and full data reporting.

Over the past 9 years, G5 have been an invaluable IT partner for us and the service has been unquestionably professional and friendly. The fact that they operate locally and can be on-site within minutes for any urgent problems is also a huge added bonus.

I have no hesitation whatsoever in recommending them to any business looking for a comprehensive and proactive approach for their IT and connectivity needs

Murray Todd
Holiday Inn Express -Aberdeen City Centre