How it works

Choosing a new IT partner is tough. At G5 Technologies, we make it easy with transparent, tailored solutions through our simple 5-step process. No surprises—just IT support you can trust.

Our Process

If you’ve not been particularly satisfied with your IT partner in the past, we know it can be a big decision when choosing a new provider. And it’s a decision you really don’t want to get wrong. That’s why we aim to be as upfront and transparent as possible about what it’s like partnering with G5 Technologies. We want you to know exactly what to expect, and how we work with our clients.

Ultimately, we try to keep things as simple and straightforward as possible, following an effective 5-step process to ensure we’re delivering the best possible solutions that truly meet your needs.

Here’s what your IT journey with G5 technologies will look like:

Step 1: Let’s Chat

Having worked with businesses across Aberdeen, Dundee, Edinburgh and Glasgow for many years, we know just how much local organisations can differ in their needs, goals, and expectations. That’s why we begin every new relationship by getting to know you. We’ll chat about where you are now, where you envision your business being in the future, and how we can use various technologies to get you there. We’ll discuss which parts of your digital environment you feel are working well, talk about where you’re feeling frustrated, and learn more about what you and your employees really need to succeed.

Step 2: Assessment & Evaluation

Once we better understand your pain points and organisational goals, we’ll conduct a thorough assessment of the technologies and tools you’re currently using. This can help us to identify issues holding you back (for example, paying out for multiple software solutions when a single cost-effective solution could meet your needs), and uncover gaps where there’s room for improvement. This stage is about creating a roadmap; a strategy for getting you from A to B based on what you already have, and what you need to succeed. With a plan in place, we know exactly what needs to be done.

Step 3: Technology Selection

Knowing what needs to happen to get you closer to your digital goals, we can begin looking into the different types of solutions, services, hardware and software that will bring value to your business. At this stage, we’ll chat in more detail about your budget requirements. This allows us to uncover the smartest solutions, and tailor our approach to develop a customised plan of action that suits you. We’ll also begin to discuss how these solutions and technologies will be rolled out across your organisation to ensure a successful implementation, while minimising disruption to your employees.

Step 4: Implementation

We know that even the most powerful technologies can fail to deliver an impact if they’re not implemented in the right way. That’s why we focus heavily on implementation, ensuring your new solutions are integrated seamlessly into your day-to-day operations. We believe it’s essential that your employees are aware of the new additions, recognise why changes are being made, and understand the benefits they can expect to see. We strive to involve everyone in the process, helping them to become more confident in the technologies and encouraging them to be part of the change.

Step 5: Maintaining a Competitive Edge

Technology is a complex area, and it’s one that’s consistently evolving. At the same time, we understand that your business needs, goals, and expectations are continually shifting. That’s why we don’t view technology as a ‘one-time thing’. Instead, we’ll help you get the most from your tech, and stay ahead of the competition, with ongoing support. We’ll offer helpful advice when you need it, and proactive recommendations to future-proof your organisation. You can count on us to be here when you need us, sharing our expertise and know-how to help you thrive in the digital age.

The G5 Technologies IT Services Buyer’s Guide

For more detailed information on what to consider when selecting a new IT partner, download our free IT Services Buyer’s Guide. G5’s Managing Director, Steve Brand, walks you through the potential pitfalls and demystifies the process of choosing a new provider.

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See how we’re helping other local businesses across Aberdeen, Dundee, Edinburgh & Glasgow

★ ★ ★ ★ ★

G5 Technologies and in particular, Richard, have provided us with excellent IT support and service for the last 10 years. All IT issues are resolved quickly and efficiently. Thanks to everyone at G5 for making our life easier!

— Elsa Pratt, Northern Offshore

★ ★ ★ ★ ★

We have been using G5 for over 10 years and they are always prompt, professional and friendly. They explain things in a way which is great for non-technical customers who just want their email and files to work and be backed up hassle free.

— Susan Evans, Thank Evans

★ ★ ★ ★ ★

When IT is not your thing you need to rely heavily on your IT partner which is what I’ve done over the last 14 years with G5. The G5 team have gone above and beyond to hold my hand through a very stressful time recently following a hack of my Microsoft 365 email, thanks guys for looking after me.

— Beverly Robertson Precision Oiltools

Ready to get started?

As a small business ourselves, we fully understand the challenges that SMEs are facing today.

Rather than brushing these challenges under the carpet, we want to help organisations acknowledge them, and address them head-on. To help do that, we offer a wide range of transformative solutions designed to deliver real results. So if you’re ready to tackle your IT challenges, and build a more secure, sustainable digital environment, we’re ready to help. Get in touch with us to find out about how we can help.

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G5 Technologies

5 Abercrombie Court Arnhall Business Park, Prospect Road Westhill, Aberdeenshire, AB32 6FE

Registered No: SC 270539. VAT number: 847 9379 61.

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