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LOCAL EXPERTISE. CLEAR MONTHLY PRICING.

IT Support
you can rely on.

Keep your people productive and your business protected. Managed IT support and cyber security from a local team in Westhill, Aberdeenshire.

Two clear support packages.

G5 Essentials

£49

G5 Advanced Security

£70

Per managed user, per month + VAT.
Scope confirmed following an initial IT audit.

PLANS & PRICING

A clear choice.
A more confident business.

Choose the managed IT foundation you need, or add stronger cyber protection, reporting and recovery with G5 Advanced Security.

YOUR MANAGED IT FOUNDATION

G5 Essentials

£49

Per managed user / month + VAT
Minimum 5 managed users

Dependable day-to-day IT support, proactive monitoring and core security for your business.

Helpdesk: Mon–Fri, 07:00–17:00

G5’S RECOMMENDED PACKAGE

G5 Advanced Security

£70

Per managed user / month + VAT
Minimum 5 managed users

Everything in Essentials, with additional layers of security, support and business continuity.

£21 more per managed user / month

Prices exclude VAT. Microsoft 365 subscriptions, additional cloud backup, hardware and project work are priced separately unless specifically included in your agreement.

Some of your team only need email?

G5 Lite is available for eligible email-only users who do not need a managed workstation or full IT support. Eligibility is confirmed during discovery.

£15

Per eligible user / month + VAT

YOUR MONTHLY INVESTMENT

Get a price estimate.
Before you get in touch.

Start with your managed users and preferred package. Add optional services to see how they affect the monthly estimate.

Minimum 5 managed users for Essentials and Advanced Security. People requiring a managed workstation and full support. Device scope is confirmed during discovery.

Add email-only users, licences or cloud backup

£15 per user / month. Separate from managed users. No minimum for G5 Lite.

£120 per TB / month. Required capacity is agreed with G5.

Applies the selected subscription to all managed and Lite users in this estimate. G5 will confirm the appropriate licence mix.

An indicative monthly estimate, subject to an IT audit and agreed scope. It excludes onboarding or remediation work, hardware, projects and any services not selected here.

COMPARE THE DETAIL

Know exactly what’s included.

Both packages provide a managed IT foundation. Advanced Security adds enhanced protection, support and recovery measures.

ServiceG5 Essentials£49 / user / month + VAT · min. 5 usersG5 Advanced Security£70 / user / month + VAT · min. 5 users
Support & management
Unlimited remote & telephone support within scopeIncludedIncluded
24/7/365 infrastructure monitoringIncludedIncluded
IT documentationIncludedIncluded
24/7/365 support responseNot includedIncluded
Onsite supportNot includedUp to 2 hours / month
After-hours support£100 / month extraIncluded
Core security & backup
Managed anti-virus / anti-malwareIncludedIncluded
Anti-phishing systemIncludedIncluded
Microsoft 365 backup licenceIncludedIncluded
Security, recovery & reporting — full comparison
Enhanced cyber security
Simulated phishing attacksNot includedMonthly
Password managementNot includedIncluded
Dark web monitoringNot includedIncluded
External penetration testingNot includedIncluded
Internal penetration testingNot includedIncluded
Internal vulnerability scanningNot includedMonthly
Microsoft 365 advanced monitoringNot includedIncluded
Cyber security awareness trainingNot includedIncluded
Recovery & business visibility
Monthly test restoresNot includedIncluded
PC backup & disaster recovery serviceNot includedIncluded
Executive reportNot includedMonthly
Asset & inventory reportNot includedTwice a year
Technology Business ReviewTwice a yearQuarterly

Staffed helpdesk: Monday–Friday, 07:00–17:00. Advanced Security includes after-hours support. Response arrangements, supported systems and service scope are set out in your agreement.

CLEAR SCOPE. CLEAR COSTS.

What your monthly fee covers.
And what is priced separately.

Included in your chosen package

Quoted or charged separately

Microsoft 365 subscriptions £10.80 / £16.90
Standard / Premium, per user / month + VAT
Additional cloud-based backup £120
Per TB / month + VAT
Ad-hoc project work £75 / hour
+ VAT, billed in 15-minute intervals

YOUR LOCAL IT PARTNER

More confidence.
Less day-to-day IT burden.

A team you can reach

A Westhill-based helpdesk with a structured support and escalation process.

Visibility and control

Documented systems and business reviews help you understand your IT and plan ahead.

Security in layers

Advanced Security combines protection, monitoring, staff awareness and recovery.

An established business

Supporting businesses since 2004, with recognised quality and information security standards.

“We have been using G5 for over 10 years and they are always prompt, professional and friendly.”

GETTING STARTED

A structured transition.
From discovery to ongoing support.

01 / UNDERSTAND

Discovery & IT audit

We confirm your users, devices, licences, services and backup requirements, then agree the package and scope.

02 / PREPARE

Document & protect

We establish access, document your environment, deploy the agreed tools and validate monitoring and protection.

03 / SUPPORT

Introduce & improve

Your staff learn how to contact the helpdesk. Reporting and regular reviews help us plan improvements together.

FREQUENTLY ASKED QUESTIONS

Your questions, answered.

Essentials provides core managed IT support, monitoring, anti-malware, anti-phishing, documentation and a Microsoft 365 backup licence. Advanced Security adds after-hours support, onsite support up to 2 hours per month, enhanced security, recovery measures and more frequent reporting and reviews. Both packages require a minimum of 5 managed users. G5 Lite has no minimum user requirement.

Both packages include 24/7/365 infrastructure monitoring. The staffed helpdesk operates Monday–Friday, 07:00–17:00. Advanced Security also includes 24/7/365 support response and after-hours support; the response arrangements are confirmed in your agreement.

A Microsoft 365 backup licence is included in both support packages. Microsoft 365 Business Standard and Business Premium subscriptions are separate: £10.80 and £16.90 per user per month + VAT respectively. G5 will confirm the suitable licence mix for your business.

Yes. G5 Lite costs £15 per eligible user per month + VAT for people who require email only and do not need a managed workstation or full support. Eligibility and the final mix of users are confirmed during discovery.

No. It gives an indicative monthly total based on the users and services you select. An initial network and IT audit is required before commencement. Your proposal confirms the final scope, licences, backup requirements and any additional work.

You retain ownership of business decisions. G5 documents the environment and supports day-to-day management, with Technology Business Reviews to discuss priorities, risks and future spending.

LET’S TALK ABOUT YOUR BUSINESS

Ready for IT support
with a clear monthly cost?

Tell us about your team and your systems. We’ll confirm the scope and recommend the right package for your business.

Speak to the G5 team

Westhill, Aberdeenshire

Email me my estimate

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