Who Are the Best IT Support Companies in Aberdeen and Aberdeenshire?
If you are looking for a new IT support company in Aberdeen or Aberdeenshire, it is important to compare several providers before making your decision.
Each year, G5 Technologies meets with business owners who are reviewing their IT support, cyber security and technology strategy. One question we are regularly asked is:
“Who are the other IT support companies we should consider?”
There are several established Managed Service Providers in the North East of Scotland, each with different areas of expertise, service models and approaches to supporting clients.
At G5 Technologies, we believe in being open and honest about the competition. Choosing an IT provider is an important business decision, and potential clients should be as informed as possible before handing responsibility for their systems, data and cyber security to a new technology partner.
G5 Technologies has provided managed IT support to businesses since 2004. Based on our knowledge of the local market, here are five other IT companies you may wish to consider.
This list is not presented as a ranking. We recommend speaking to several providers, checking their current customer reviews and comparing exactly what is included in their support agreements.
Arrowdawn
Arrowdawn is a long-established Aberdeen business specialising in network and communications infrastructure.
Its services include network design and management, connectivity, cyber security, wireless infrastructure, VoIP and hardware provision. The company also provides proactive monitoring and ongoing support for business networks.
Arrowdawn may be particularly relevant to organisations with multiple sites or more complex networking and communications requirements.
Alto
Alto is an Aberdeen-based Managed Services and Security Provider located at Citrus House on Greenbank Road.
Founded in 2009, Alto provides managed IT support and cyber security services to growing businesses in Aberdeen, Aberdeenshire and further afield.
Its services include proactive IT monitoring, remote and onsite support, Microsoft 365, cloud services, cyber security, backup, business continuity and technology consultancy. Alto offers several managed support packages designed around different levels of support and account management.
Dynamic Edge / Zenzero
Dynamic Edge was an established Aberdeen IT provider based near Aberdeen International Airport before becoming part of Zenzero.
Zenzero operates from several locations across the UK and provides managed IT support, cyber security, data, cloud and AI services.
Its wider UK presence may appeal to businesses with offices throughout the country or organisations looking for access to a larger national support operation.
Nimbus Blue
Nimbus Blue is based in Westhill, Aberdeenshire, and has provided IT services since 2010.
The company offers managed IT support, cyber security, technology consultancy and cloud services, including Microsoft cloud solutions, data backup and disaster recovery.
Nimbus Blue places a strong emphasis on customer service, information security and proactive support.
Solab IT Services
Solab IT Services is based in Aberdeen city centre and has more than 30 years of experience in the technology sector.
Its services include managed IT support, cyber security, IT strategy, communications, software development and employee training.
Solab also developed Onboard Tracker, a specialist software platform used to manage personnel, crews and assets across sectors including energy, renewables and marine.
Visit the Solab IT Services website
What Should You Compare When Choosing an IT Support Company?
The right provider will depend on the size of your organisation, the complexity of your systems and the level of support and cyber security you require.
When speaking to potential IT partners, consider asking the following questions:
- What is included in the monthly support fee?
- Are remote and onsite support both included?
- What are the guaranteed response and resolution times?
- Is support delivered by the provider’s own team?
- How are systems monitored outside normal working hours?
- What cyber security tools are included as standard?
- How are backups monitored and tested?
- Is cyber security awareness training included?
- Does the provider hold recognised certifications such as ISO 9001, ISO 27001 or Cyber Essentials Plus?
- How often will your IT strategy and technology roadmap be reviewed?
- What is the contract length and notice period?
- What happens during onboarding and, if required, offboarding?
- Can the provider supply references from similar organisations?
You should also check independent reviews and speak directly with existing clients wherever possible.
Choosing the Right IT Partner
Your IT company should do more than respond when something breaks. A good Managed Service Provider should proactively monitor your systems, strengthen your cyber security, reduce downtime and help you make informed technology decisions.
The best provider for your organisation will be the one that understands your business, communicates clearly and can demonstrate that it has the people, systems and experience needed to support you properly.
G5 Technologies has supported businesses throughout Aberdeen and Aberdeenshire since 2004. We provide managed IT support, cyber security, Microsoft 365, cloud services, internet connectivity, hosted telephone systems and managed public Wi-Fi.
If you are currently reviewing your IT support, we would be happy to discuss your requirements and explain exactly what is included within our managed services.
Thinking About Changing IT Providers?
We have produced a free guide explaining what you should consider when selecting a new trusted IT partner.
Download our Switching IT Providers guide
Alternatively, contact us to arrange an initial conversation about your IT support and cyber security requirements.
