G5 Technologies and Texo

Client Overview

Texo, an industry leader in engineering and surveying, has seen rapid growth since its inception. Starting with over 60 staff in 2019, the company has expanded to include eight main divisions servicing six sectors. Their commitment to innovation and excellence required robust and scalable IT solutions to support their expanding operations.

Website:

https://www.texo.co.uk/

Employees:

200

Industry:

Multi Discipline

Locations:

Blyth, Dundee, Essex Inverurie, Westhill & Northampton

Challenges

As a rapidly expanding organisation, Texo faced the critical need for a local, responsive, and proactive IT support and cybersecurity provider. With growth comes complexity, and Texo required a partner capable of managing their IT infrastructure to ensure seamless scalability. This included the implementation of both on-premise and cloud-based services, all while maintaining the highest standards of cybersecurity. The challenge was to find a provider that could not only meet their immediate IT needs but also anticipate future demands, ensuring Texo’s operations remained robust, secure, and scalable as they continued to grow.

Services Provided

1. IT Infrastructure Management:

Internet Connectivity: Managing internet connections across all Texo office locations to ensure seamless and reliable access.
VOIP Phone System: Implementation and management of a company-wide VOIP phone system, facilitating effective communication.
24/7 Helpdesk Support: Offering round-the-clock helpdesk services to assist Texo staff with any IT-related issues, ensuring minimal downtime and maximum productivity.

2. Cyber Security:

Cyber Security Management: Overseeing Texo’s cybersecurity measures to protect their digital assets from potential threats.
Staff Cyber Security Training: Conducting regular training sessions for Texo employees to enhance their awareness and skills in cybersecurity, forming a crucial part of their defense strategy.

Solution

1. Rapid Expansion:

Challenge: Accommodating the fast growth of Texo’s staff and divisions while maintaining robust IT support and infrastructure.
Solution: Scalable IT solutions and proactive management practices enabled G5 Technologies to adapt quickly to Texo’s expanding needs. This included upgrading systems and expanding support services to new divisions and sectors as they were established.

2. Communication Efficiency:

Challenge: Ensuring seamless communication across multiple office locations and remote teams.
Solution: G5 implemented a comprehensive VOIP phone system, allowing for effective and efficient communication within Texo. This system was regularly updated and maintained to ensure optimal performance.

3. Cybersecurity Threats:

Challenge: Protecting Texo’s growing digital footprint from increasing cyber threats.
Solution: G5 Technologies deployed advanced cybersecurity measures and provided continuous monitoring and updates. Regular cybersecurity training for Texo staff was also instituted, significantly reducing the risk of breaches due to human error.

Outcomes

Since partnering with G5 Technologies, Texo has enjoyed a stable and secure IT environment, which has supported their impressive growth trajectory. The implementation of robust IT infrastructure and proactive cybersecurity measures has minimized downtime and protected sensitive data, allowing Texo to focus on their core business activities.

★ ★ ★ ★ ★

"G5 Technologies has been instrumental in supporting our growth and ensuring our IT systems are robust, secure, and efficient. Their proactive approach and round-the-clock support have made a significant difference in our operations."

— Gordon Watt, Group Finance Director

Conclusion

The collaboration between G5 Technologies and Texo stands as a testament to the importance of reliable and scalable IT support in driving business growth. By managing Texo’s IT infrastructure and cybersecurity needs, G5 Technologies has played a crucial role in enabling Texo to achieve its strategic objectives and maintain its position as a leader in the engineering and surveying industry.

Ready to get started?

As a small business ourselves, we fully understand the challenges that SMEs are facing today.

Rather than brushing these challenges under the carpet, we want to help organisations acknowledge them, and address them head-on. To help do that, we offer a wide range of transformative solutions designed to deliver real results. So if you’re ready to tackle your IT challenges, and build a more secure, sustainable digital environment, we’re ready to help. Get in touch with us to find out about how we can help.