For Excellent IT support Aberdeen – take a look at some of our G5 Testimonials below
Excellent IT Support -Results 2019
We regularly ask for G5 customer feedback and aim to get at least 85% for excellent IT support per quarter. It gives our customers a chance to let us know if if there is anything we could do better or anything else they need.
We ask clients to score us as Excellent, Good, Average or Poor. Our staff work hard to ensure we achieve our goals. See some of our G5 Testimonials below.
What our customers say about us:
Video Testimonial from Northern Offshore
G5 Technologies and in particular, Richard, have provided us with excellent support and service for the last 10 years. All IT issues are resolved quickly and efficiently. Thanks to everyone at G5 for making our life easier!
Video Testimonial from McCue & Porter
At McCue and Porter our business relies heavily on a good and reliable computer installation. That’s why, 5 years ago we asked G5 to install a new computer network system in our organisation. The System supports up to 15 workstations and during its installation we suffered no downtime to our business. In the intervening 5 year period, we have had a good and reliable backup system from G5 which has kept our system up to date and fully backed up and all hardware systems operational.
That’s why I have no hesitation in providing this testimonial to recommend G5 for all your computer system and networking needs.
McCue & Porter
Video Testimonial from Fyfe Moir & Associates
At Fyfe Moir & Associates we have a pragmatic approach to IT, in that we expect from time to time it will fail. That was why it was so important 4 years ago; that we chose an IT partner who we knew could work very closely with us. And in G5 that is what we found, an IT partner that goes about their business with a minimum of fuss and can get us up and working again with a minimum of downtime, which is very important to us not only in terms of our own profitability but also in dealing with our clients demands.
If anyone is looking for an it partner who will provide this kind of service, we can heartily recommend G5 technologies.
Fyfe Moir & Associates
Steve and his team at G5 have been providing IT services and public Wi-Fi to the hotel since 2005. The scope of services has included everything from the simple supply of new laptops to the full replacement of our Property Management System and server including re-installation of all software.
The guest Wi-Fi system has worked seamlessly since 2005 and in 2013 a full upgrade of this system took place to coincide with our decision to start offering the service free of charge to our customers. G5 replaced all the older equipment with new high-end Meraki access points together with a super-fast fibre-optic internet connection. This has directly resulted in a 24% increase in guest satisfaction for connectivity and internet services. The Meraki system also has the added benefit of complete cloud access allowing remote support and full data reporting.
Over the past 14 years, G5 have been an invaluable IT partner for us and their customer service has been unquestionably professional and friendly. The fact that they operate locally and can be on-site within minutes for any urgent problems is also a huge added bonus.
I have no hesitation whatsoever in recommending them to any business looking for a comprehensive and proactive approach for their IT and connectivity needs
Holiday Inn Express -Aberdeen City Centre
As a family run, service orientated business it was important to us that any supplier to our students (tenants) were working to the same level that we hold ourselves. G5 have shown the utmost professionalism from initial contact to ongoing service provision. There is a level of care and attention that is so often lacking in larger organisations. The installation service was straightforward and in retrofit applications showed consideration for causing minimal damage and disruption to the existing building fabric. The ongoing customer service provided is attentive and responsive ensuring that the end users have reliable and consistent service. I have thoroughly enjoyed working with the team at G5 and they will continue to be our partner for internet/Wi-Fi across all our properties. I would highly recommend working with them, and look forward to doing so with further new projects in the future.
Ardmuir Student Accommodation
We decided during 2012 that all our hotels should have the broadband Wi-Fi services renewed and replaced; and for this, in Aberdeen we chose G5 Technologies. It is refreshing to find a company which “does what it says on the tin” ie survey, quote, installation, all done professionally, and within a reasonable timescale. Since installation, we have had seamless, fast, uninterrupted service and any feedback from guests is all positive; all our bedrooms and public areas have Wi-Fi. It is such a relief to have that area of our service provision to guests fully covered. We will use their services again as and when required, and recommend them to any of our hotel colleagues out there looking for hotel Wi-Fi services.
The Craighaar Hotel
Grant Fairburn Property Leasing
They explain things in a way which is great for non-technical customers who just want their email and files to work and be backed up hassle free.
Just wanted to drop you a note to say how pleased I am with the support that G5 have given us so far. The new Server change over at the weekend went better than I had anticipated and this was all down to Cameron, his hard work and preparations behind the scenes. Too many times we hear the criticisms all too loudly and never the praise we rightly deserve, so I just wanted you to know that it gives me great confidence that I have indeed picked the right company to support us in our move forward with our IT journey.
Salmac Sales Ltd
Take a look at some Testimonials and customer feedback from customers who have G5Zone™ Managed Wi-Fi installed