Do G5 provide excellent IT Support in Aberdeen?

G5 Technologies Customer Service Results Pie Chart from Q2 2021. Shows 87% Excellent, 3% good

We are proud that our staff work hard, ensuring customer service is always their first thought.  So we regularly ask our customers for feedback to make sure that we are meeting their needs. 

Are we reaching our goal of providing excellent IT Support?

We ask our customers to rate our IT support out of four categories: Excellent, Good, Average or Poor. You can find out our most recent results in the pie chart on the left and as you can see: our customer service is excellent. For 2021 so far we have achieved a score of 98% excellent.

We update this page after each quarterly customer service review so you know we are providing excellent IT support in Aberdeen and beyond right now.


Have a look at our Customer Feedback below.  You can watch video testimonials or read feedback which has come directly from the people who think we offer their business excellent IT Support in Aberdeen, Dundee and surrounding areas.

Video Testimonial from Northern Offshore


G5 Technologies and in particular, Richard, have provided us with excellent IT support and service for the last 10 years. All IT issues are resolved quickly and efficiently. Thanks to everyone at G5 for making our life easier!

Elsa Pratt
Northern Offshore

Video Testimonial from McCue & Porter


At McCue and Porter our business relies heavily on a good and reliable computer installation. That’s why, 5 years ago we asked G5 to install a new computer network system in our organisation. The System supports up to 15 workstations and during its installation we suffered no downtime to our business. In the intervening 5 year period, we have had a good and reliable backup system from G5 which has kept our system up to date and fully backed up and all hardware systems operational.
That’s why I have no hesitation in providing this testimonial to recommend G5 for all your computer system and networking needs.

David Cobban
McCue & Porter

Video Testimonial from Fyfe Moir & Associates


At Fyfe Moir & Associates we have a pragmatic approach to IT, in that we expect from time to time it will fail. That was why it was so important 4 years ago; that we chose an IT partner who we knew could work very closely with us. And in G5 that is what we found, an IT partner that goes about their business with a minimum of fuss and can get us up and working again with a minimum of downtime, which is very important to us not only in terms of our own profitability but also in dealing with our clients demands.
If anyone is looking for an it partner who will provide this kind of service, we can heartily recommend G5 technologies.


Steve and his team at G5 have been providing IT services and public Wi-Fi to the hotel since 2005. The scope of services has included everything from the simple supply of new laptops to the full replacement of our Property Management System and server including re-installation of all software.

The guest Wi-Fi system has worked seamlessly since 2005 and in 2013 a full upgrade of this system took place to coincide with our decision to start offering the service free of charge to our customers. G5 replaced all the older equipment with new high-end Meraki access points together with a super-fast fibre-optic internet connection. This has directly resulted in a 24% increase in guest satisfaction for connectivity and internet services. The Meraki system also has the added benefit of complete cloud access allowing remote support and full data reporting.

Over the past 14 years, G5 have been an invaluable IT partner for us and their customer service has been unquestionably professional and friendly. The fact that they operate locally and can be on-site within minutes for any urgent problems is also a huge added bonus.

I have no hesitation whatsoever in recommending them to any business looking for a comprehensive and proactive approach for their IT and connectivity needs

Murray Todd
Holiday Inn Express -Aberdeen City Centre

As a family run, service orientated business it was important to us that any supplier to our students (tenants) were working to the same level that we hold ourselves. G5 have shown the utmost professionalism from initial contact to ongoing service provision. There is a level of care and attention that is so often lacking in larger organisations. The installation service was straightforward and in retrofit applications showed consideration for causing minimal damage and disruption to the existing building fabric. The ongoing customer service provided is attentive and responsive ensuring that the end users have reliable and consistent service. I have thoroughly enjoyed working with the team at G5 and they will continue to be our partner for internet/Wi-Fi across all our properties. I would highly recommend working with them, and look forward to doing so with further new projects in the future.

Mads Gisselbaek
Ardmuir Student Accommodation

We decided during 2012 that all our hotels should have the broadband Wi-Fi services renewed and replaced; and for this, in Aberdeen we chose G5 Technologies. It is refreshing to find a company which “does what it says on the tin” ie survey, quote, installation, all done professionally, and within a reasonable timescale. Since installation, we have had seamless, fast, uninterrupted service and any feedback from guests is all positive; all our bedrooms and public areas have Wi-Fi. It is such a relief to have that area of our service provision to guests fully covered. We will use their services again as and when required, and recommend them to any of our hotel colleagues out there looking for hotel Wi-Fi services.

Robert Smith
The Craighaar Hotel
When IT is not your thing you need to rely heavily on your IT partner which is what I’ve done over the last 14 years with G5. The G5 team have gone above and beyond to hold my hand through a very stressful time recently following a hack of my Microsoft 365 email, thanks guys for looking after me.
Beverly Robertson
Precision Oiltools
I would like to take the opportunity to share this testimonial in order to express how pleased I am with our new office Wi-Fi. Documents that would have previously taken a while to upload are now uploaded instantly, I notice a big difference in day to day speed of the internet too. I have no doubt this will save us a lot of valuable time over the year. I would have no hesitation in recommending your service to other businesses.
Having worked with a couple of other IT Companies over the years, it’s been a breath of fresh air to now work with G5. With a very professional and client centred proposition we are looked after very well and not sold to if things aren’t needed. Response times are excellent and customer service is second to none. Steve & the team at G5 definitely come highly recommended which is why I am delighted to share this testimonial.
Richard Macmillan
Forbes Lawson
We have been using G5 for over 10 years and they are always prompt, professional and friendly.
They explain things in a way which is great for non-technical customers who just want their email and files to work and be backed up hassle free.
Susan Evans
Thank Evans

Just wanted to drop you a note to say how pleased I am with the support that G5 have given us so far. The new Server change over at the weekend went better than I had anticipated and this was all down to Cameron, his hard work and preparations behind the scenes. Too many times we hear the criticisms all too loudly and never the praise we rightly deserve, so I just wanted you to know that it gives me great confidence that I have indeed picked the right company to support us in our move forward with our IT journey.

Lorraine Smith
Salmac Sales Ltd
G5 provide Excellent IT Support in Aberdeen and beyond - image showing handshake between two figures


Do you want to experience excellent IT Support for your business in Aberdeen?

We love to hear from our customers and are delighted that they think we offer excellent IT support in Aberdeen and across the rest of the UK.  We pride ourselves on our customer service so it is great to hear from them that we are going above and beyond to help support their businesses.

If you would like to talk to us about how we can help provide your business with  IT support in Aberdeen or anywhere else in the UK then contact us